Frequently Asked Questions

Do I need a referral?

Yes, you will need a current referral from your Doctor or Optometrist to this practice. Most referrals are in effect for 12 months from the date of issue, so please check this before your appointment. This is important as you will not be able to claim a rebate from Medicare if your referral is not current.

Do I need to bring anything with me to my appointment?

Yes, at your first visit you will be asked to complete a patient information form. Please bring your current Medicare/Veteran Affairs/Pension/Health Care and Private Insurance cards with you to complete this form. For each visit please bring a list of your current medications and the result of any relevant tests e.g., blood tests, x-rays or pathology.

How do I make an appointment?

Please make an appointment by telephoning our office during office hours. It would be appreciated if you could explain the reason for your appointment particularly if there is some urgency. We will ensure that you are allocated an appropriate appointment. Our staff have been instructed to assess your priority and if need be your situation will be discussed with appropriately trained medical staff prior to making your appointment. We will aim to provide the most timely appointment possible although as you may well be aware there is significant pressure on the booking system. We will endeavour to provide a timorous access to this practice at all times.

How long will my appointment take?

We recommend that you allow for at least 2 hours for your visit. It is often necessary to perform additional tests and dilate your pupils to assist with some of the tests required.

Can I drive after my visit?

It is advisable that you do not drive yourself to these ophthalmology appointments as eye drops are used to dilate your pupils frequently. This will result in poor vision for a period of up to 2 or 3 hours. This means you will probably have to wait for at least a few hours before you are comfortable enough to drive a vehicle safely. If you are driving afterwards a pair of sunglasses, preferably wraparounds are needed as you will be significantly glare sensitive.

Where can I park?

Free 2 hour parking is available in Kite Street in front of the Centre; there is also a free all-day carpark, the entrance to which is opposite the Centre.

In addition two disabled parking spaces have been provided.

Will I be required to pay for my appointment on the day?

Yes, the account is provided after consultation and will need to be settled immediately. Accounts for surgery performed will need to be settled on the day as well. A written quote is usually provided prior to any surgical intervention. The cost associated will be clearly explained to yourself with the quotation prepared and it is advisable to carefully consider what this quotation entails before entering into any arrangements to have an operation performed.

How can payment be made?

We accept all major credit cards as well as eftpos, cash and cheques in certain circumstances. Rebate for the consultation or surgery may be claimed from Medicare immediately after payment provided you have a current referral.

Am I able to claim from Medicare following my Appointment

Yes you are able to take your receipt to Medicare to claim a portion of the fee on most consultations and tests. At this stage you are unable to claim a medicare rebate for OCT and GDX testing. Medicare have not allocated these new diagnostic tests with an item number as yet. There may be some additional items that do not attract rebates such as Corneal Topography and a procedure room fee. We will advise you of any non-rebatable item before the intervention is offered.